Refund policy
RETURN & REFUND POLICY
Made-to-order products
Every byclauco product is made to order. Because of the personalized nature of our products, we do not accept returns or exchanges for a change of mind or for size, color, design, or personalization choices made when placing an order.
Please review your order carefully
Before completing your purchase, please check:
• Size: Review the product’s size chart and confirm your selected size.
• Color and design: Make sure you have selected the options you want.
• Personalization: Double-check all names, spelling, dates, capitalization, and other custom text.
• Shipping address: Confirm that your address is complete and accurate, including any apartment or unit number.
If we produce the item correctly according to your order, customer-submitted spelling errors or incorrect selections do not qualify for a free replacement or refund.
Damaged, defective, or incorrect items
Please inspect your order upon arrival. If your item arrives damaged, torn, stained, defective, or does not match your confirmed order, contact us through our Contact Us page within 15 calendar days of delivery.
Include your order number and a description of the issue. We will request clear photos showing the affected item, the problem, and, where relevant, the packaging or size label.
If we made an error in your personalization or sent a different size, color, or design from the one ordered, please report it within the same timeframe.
Return authorization and shipping
All returns must be authorized by byclauco before shipment. Once your return is approved, we will provide the return address and instructions.
You must return the affected product to the address we provide. The customer is responsible for return shipping costs, except where applicable law requires otherwise. Return shipping costs will not be reimbursed unless required by law.
Please do not send the item to the address on the original package unless we specifically instruct you to do so. We recommend using a tracked shipping service and keeping your shipping receipt.
Keep the item in its received condition and avoid washing, altering, or further using it before the return is reviewed.
Replacements and refunds
After we receive and inspect the returned item, we will notify you whether your claim has been approved. For a confirmed damaged, defective, or incorrect item, we will arrange a replacement at no additional product or outbound shipping cost, or a refund for the affected item and any applicable original shipping charges.
Approved refunds will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.
Order changes and cancellations
Contact us immediately if you notice an error after placing your order. Changes or cancellations cannot be guaranteed and are generally unavailable once production has started.
Care and use
Damage caused after delivery by misuse, normal wear, or failure to follow the product’s care instructions is not covered by this policy.
Your rights
This policy does not limit any rights or remedies available to you under applicable law. Where the law requires a different claim period, remedy, or allocation of return shipping costs, those requirements will apply.
Contact
For help with your order, please visit our Contact Us page and include your order number.